Refund and Returns Policy

Effective Date: December 27, 2024

At Bunni Skincare, customer satisfaction is our top priority. This Refund and Returns Policy explains the conditions under which you can return products and request refunds for items purchased through our website, bunniskincare.com.

1. Eligibility for Returns

We accept returns if the following conditions are met:

  • The product is unused, unopened, and in its original packaging.
  • The return request is made within 14 days of receiving the product.
  • A valid receipt or proof of purchase is provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened or used.
  • Items purchased on clearance or marked as “final sale.”
  • Gift cards.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • Approved refunds will be processed within 7-10 business days and credited to your original payment method.
  • Shipping costs are non-refundable, except in cases where the item is defective or incorrect.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the product was defective or incorrectly delivered.
  • We recommend using a trackable shipping service to ensure the safe return of your product.

5. Damaged or Defective Products

If you receive a damaged or defective product, follow these steps:

  1. Contact us within 48 hours of receiving the product.
  2. Provide a photo of the damaged or defective item, along with your order details.
  3. We will arrange for a replacement or issue a full refund, including shipping costs.

6. How to Initiate a Return

To start a return, please contact our customer support team:

Include the following details in your request:

  • Order number.
  • Product name(s) you wish to return.
  • Reason for the return.

We will provide instructions for returning the product.

7. Exchanges

Exchanges are available only for defective or incorrect items. For other cases, please initiate a return and place a new order.

8. Late or Missing Refunds

If you have not received your refund after the stated timeframe:

  1. Check with your bank or credit card provider.
  2. Contact us at info@bunniskincare.com for further assistance.

9. Contact Us

If you have any questions or concerns about this policy or need assistance with a return or refund, please reach out to us: